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Rock Bottom Chimney Sweeping Costs? Scammed again?

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The phone has been ringing off the hook with confused people on the other end of the line. Evidently, there are a few "alleged" companies calling home owners stating that they are in the area and are running a special on chimney sweeping. Now, that's a fairly common approach to acquiring new customers; however, what's going on here is that when the victims of these scammers book an appointment, disappointment is the least of their concern.

"As the truck pulled up, I noticed no company lettering, it was beat up pretty bad, and the guy had to borrow my ladder to get onto my roof." A recent customer stated who had called us furious that he had to deal with these scammers. "That guy got up on my roof for 3 minutes and said that he couldn't even sweep the chimney because it was so bad." "You need a liner, buddy!" the contractor said to him, "I can install it today for $1400 bucks, otherwise it could be more to book another appointment, we're only in your area a short time." This is just an example of one of the calls we've received from angry Massachusetts residents.

I felt bad for this home owner and you should know the following:
  • Responsible chimney service companies will be installing a lining system into your chimney flue, not a "liner". That's only part of the system. You should know that even though it is common "short hand talk" to say "you need a liner", be advised that it's ok to ask about the specific system they will be installing. Ask about the parts, what they'll need. If they don't know, then they may not be the right option to do the work.
  • If it's too bad to sweep, then it's too bad to install a lining system. Are you serious REALLY!!! They're kind of heavy! Any chimney that can't hold a lining system probably needs to be rebuilt first.
  • Rarely does a lining system install the same day! We've done it a few times out of luck because the customer was close and we had material in our warehouse to cover the proper installation of their lining system. Some questions to ask:
  • Did they measure anything?
  • If this is a fireplace, how are they addressing the multitude of draft issues that may/could arise from an improperly configured lining system?
  • How is it they have all the parts for a chimney's lining system in a state where they don't usually do business? hmmm, sounds amazing to me! How do they do that?
Certified Chimney sweeps are expert in the proper venting of harmful and deadly gases that are produced from your home's heating system, fireplace, woodstove, and other appliances that use a chimney. Do you want just anybody changing the configuration of your heating system? Your chimney sweep should be a member of your heating system technician's organizations too don't you think? It's helpful when the two experts who manage a rather important factor in your home's comfort maintain some dialogue and record of service. 

Imagine if automobile manufacturers never really understood or realized the complexity of properly venting the exhaust from their engines?  Ask your oil or gas technician if they've heard of your chimney sweep company and if they have an open dialogue regarding their customers.

Get the facts and hire only CSIA and NFI certified chimney sweeps. An article posted in the New York Times (google keywords: New York Times Chimney Scam) reported a quote from the Chimney Safety Institute of America representative, Mellissa Heeke stating: "We encourage people not to fall for a super-low price," she said, adding that no legitimate chimney cleaning would cost $25 or $30; they usually cost up to $300." And, there could even be additional charges that your sweep will not know about until he completes his inspection. Any first time in to inspect a chimney could possibly incur charges to remove obstructions, install clean out doors, caps, etc. What you should be paying for is a thorough inspection of your chimney AND its flues. The company should include sweeping to facilitate a thorough inspection. 

We hope this post reaches everyone in Massachusetts. Don't be scammed, these times can be challenging enough and we hope you have found this article helpful. Feel free to share any experience you have had with a potential scammer. Cheers!


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Chimney Camera improves Chimney Repair Boston

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Our Chimney Camera aides in the process of diagnosing potential chimney repairs in Boston.  We perform some of the most challenging chimney rebuilds in Massachusetts.  Some of them are 35 to 65 foot chimneys that have multiple bends and returns in their flue design.  How's a flashlight going to help anyone inspect that!  Chimney cameras are the only way to go if you value your safety and home.

We use our chimney camera on every sweeping and inspection to provide our customers with real answers to real chimney problems.  I don't know of any other Boston chimney sweeper who can make the same promise to their customers.  We promise to provide the most valuable chimney service at an affordable price.  When we hand you a Chimney Service Report and it says, "The National Fire Protection Association recommends each of your flues be inspected yearly and swept as necessary."  You will KNOW that your chimney is safe to use and up to code.  If our report says anything else, ask to see the pictures or better yet, stay with our technician while he is on site and watch over his shoulder.  He'll make sure you stand in a safe and "clean" spot.

We are currently in the process of rebuilding 48 fireplaces and 4 furnace flues in Brighton, MA.  This is a major undertaking to say the least and we are progressing well through each phase of the job.  Had we never used our chimney camera during the inspection process, we would not have known the extent of difficulty each situation posed for our technicians.  We knew exactly where the chimney needed to be breached, how the liners would work, what parts needed to be rebuilt, where the older breaches in the chimney were EXACTLY, and more.  The process took a while and we broke a camera and several other parts during our inspection but in the end 48 condo owners in Brighton, Massachusetts are each going to be able to enjoy their newly rebuilt brick fire place.

If you know your chimney needs to be repaired then call us today so that we can set up an appointment to properly inspect your chimney.  We are ready and able to do this work until the weather makes us stop.  It just makes sense to hire a company who has taken on the responsibility of ensuring accurate and reliable chimney inspection procedures.  Call today!

 

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Newest Certified Chimney Sweep - Sean McGillicuddy

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Our Newest Certified Chimney Sweep, Sean McGillicuddy!  Sean has worked for us just shy of 1 year and has not only proven to be safe, confident, and efficient in his work but he has also demonstrated an eagerness to learn.  Certified Chimney Sweeps are the foremost experts in venting harmful gases from your home's heating systems and fire places. 

We send certified chimney sweeps to your home for each inspection along with an apprenticed helper.  Sean has worked with both Ed on several installations of liners, caps, masonry cloth, stainless steel screening for masonry caps, as well as other chimney rebuilds, grinding and pointing mortar joints, and more.  Sean has also worked closely with Jon on sweep routes and through this experience and his careful studying of the NFPA 2.11 (the National Fire Protection Association's code book) he successfully passed his exam.

With so much focus on changing over heating systems to more efficient and cost effective choices, we're glad to have Sean's experience in plumbing on our team.  The value our customers get from hiring us starts with the calibur of skilled people we employ.  Sean is no exception, in fact, people express more confidence in hiring us to solve their chimney problems because of the level of skill and professionalism we, as a company bring to each job. 

If you're looking for a company to responsibly maintain your chimney year after year, call today to set up an appointment.  Our certified chimney sweeps can solve any venting issue, answer any question about your chimney and its appliances, and work with your heating and cooling system contractor throughout the entire process.  Once we've completed the chimney inspection, we'll know what your options are and which direction you should go in to solve your chimney problem.  Call today to set up an appointment!  800-248-4900

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